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Customer Service in Insurance Package

Designed by Insurance Professionals for Insurance Professionals, this two-day module explores the challenges of dealing with customers often in a state of stress, or even distress, which are unique to our industry.

Module I: The Customer Service Environment

This Module deals with explaining the insurance industry’s CS environment, identifying the different categories of customers and the different approaches of dealing with them.

The aim being to create a corporate culture focused on customer service

Module 2: Customer Service in Practice

The second day module deals with pragmatic approaches and skills needed to provide an excellent customer experience.