Customer Service in Insurance Package

Customer Service in Insurance Package

Designed by Insurance Professionals for Insurance Professionals, this two-day module explores the challenges of dealing with customers often in a state of stress, or even distress, which are unique to our industry. Module I: The Customer Service Environment This Module deals with explaining the insurance industry's CS environment, identifying the different categories of customers and

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Customer Service Environment

Customer Service Environment

Description This training module has been designed to explain the customer service environment, introduce the customers of insurance companies, and define basic concepts related to customer service. Objective To provide participants with a clear understanding of the importance of customer service in the context of an entire organization and explain how all the organization must

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Customer Service in Practice

Customer Service in Practice

Description This training is an extension to the first day training, moving to the pragmatic approach and behavior needed to provide a good customer experience. Objective To provide the participants with the skills, knowledge and awareness necessary to display a positive approach when communicating with customers. Target Audience Anyone that comes into contact with customers.

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